Built by Shipping Store Owners. Trusted for Industry-Specific Guidance.
We help independent retail shipping store owners open smarter, operate more profitably, stay current with CMRA responsibilities, evaluate opportunities, and prepare for what comes next.
✓ Practical support from people who understand retail shipping, mailbox operations, compliance, store ownership, and industry growth.
Our Story
Retail Shipping Store Owners Should Not Have to Figure Everything Out Alone.
Independent shipping store owners manage far more than packages. They make decisions every day about carrier services, packing margins, mailbox customers, CMRA procedures, staffing, technology, merchant processing, bookkeeping, customer expectations, and profitability.
Shipping Store Consultants was built around an obvious need: independent owners deserve access to practical guidance from people who understand their business from the inside.
Whether an owner is opening a new location, buying an existing store, improving operations, strengthening compliance, or preparing to sell, our goal is to help them make clearer, better-informed decisions.
What Makes Us Different
We Know the Counter
Our perspective comes from the daily realities of running a retail shipping store, not only from spreadsheets and theory.
We Know the Risks
Pricing errors, compliance gaps, poor reporting, and bad buying or selling decisions can become expensive quickly.
We Know the Opportunities
Stronger operations, clearer numbers, recurring revenue, and better planning can change the future of a store.
Founder
Charlie Bournis
Retail Shipping Store Operator, Industry Consultant & CMRA Training Leader
Founder Profile
Experience Built Inside the Industry
Charlie Bournis is an entrepreneur and retail shipping industry consultant with more than 30 years of retail experience and more than 20 years working directly in retail shipping store operations.
After successfully owning and operating retail shipping stores in Brooklyn, New York, Charlie built Shipping Store Consultants to help independent owners improve operations, understand profitability, strengthen compliance, and navigate important decisions such as buying or selling a store.
Successfully owned and operated multiple retail shipping stores in Brooklyn, New York.
Represented RSA in meetings with USPS regarding Approved Shipper and CMRA programs.
Contributed to the formation and development of PackageHub Business Centers.
Served on the Retail Shipping Association Advisory Council through June 1, 2026.
Certified trainer and consultant who helped develop industry training content and delivery platforms.
CMRA Industry Leadership
Helping Shape, Teach, and Apply Modern CMRA Procedures
CMRA compliance is not a side topic for a mailbox operator. It is a core operational responsibility. Our leadership has worked at the industry level to help operators understand and implement the current requirements affecting mailbox and retail shipping stores.
Worked With USPS & USPIS
Our leadership worked with USPS and USPIS in helping develop the current CMRA procedures used by mailbox and retail shipping stores.
Designed Certification Programs
We designed industry certification education to help owners and operators understand CMRA responsibilities and current procedures.
Trained Thousands of Operators
Thousands of store owners and operators received training on the updated CMRA rules, documentation practices, and operating procedures.
Support Stores Today
We help operators strengthen workflows, staff training, document habits, and practical compliance awareness in their own stores.
Shipping Store Consultants is an independent consulting and training organization. References to work with USPS and USPIS describe industry experience and do not state or imply government endorsement.
Our Team
Experience, Organization, Creativity, and Practical Support
Shipping Store Consultants brings together operations, industry knowledge, problem-solving, and business-building insight to help independent owners move forward with confidence.
Founder
Charlie Bournis
Retail Shipping Store Operator & Industry Consultant
Former retail shipping store owner bringing decades of retail experience, operational knowledge, CMRA leadership, training expertise, and practical guidance to independent store operators.
Director of Operations
Cait Moran
Organizer, Facilitator & Operational Problem Solver
Cait brings organization, efficiency, attention to detail, and a broad background across education, administration, hospitality, technology, entrepreneurship, and management to support the work behind every client engagement.
Problem Solver, Creator & Catalyst of Success
Rafael De La Cruz
Entrepreneur, Investor & Strategic Advisor
Rafael brings more than 30 years of market innovation experience, business-growth strategy, brand-building insight, acquisition experience, and entrepreneurial perspective to opportunities built for success.
How We Help
Industry-Specific Services for Independent Shipping Stores
Store Consulting
Operational guidance, profitability support, accountability, and practical decision-making for store owners.
View Services →Bookkeeping & Financial Clarity
Monthly reporting insight and bookkeeping support built around the unique needs of retail shipping stores.
Learn More →CMRA Compliance
Procedures, staff training, record guidance, and industry-leading expertise for mailbox operators.
View CMRA Services →Buying a Store
Explore current opportunities and get industry-specific buyer guidance before purchasing a retail shipping business.
View Stores for Sale →Selling a Store
Understand store value, seller readiness, confidentiality, buyer expectations, and the next steps in a potential sale.
Seller Guidance →Talk About Your Store
Not sure where to begin? Start with a conversation about your store, your goals, and the help you may need.
Contact Us →Industry Endorsements
Trusted by Respected Industry Leaders
Shipping Store Consultants brings practical insight and industry credibility to the owners and organizations it serves.
Charlie’s dual roles as an educator and coordinator are pivotal in upholding the high standards and success of our program.
Brandon Gale
President & CEO
RSA & PackageHub Business CentersCharlie is a “maestro of logistics” with deep knowledge of shipping, regulatory requirements, and the unique challenges of the retail shipping world.
Esther Fishman
Chief Operating Officer
iPostal1Shipping Store Consultants
Work With Someone Who Understands Your Business From the Inside.
Whether you are opening, operating, improving, buying, or selling a retail shipping store, you do not have to make the important decisions alone.